Use Cases / app-review-triage
Jev アプリレビュートリアージ
ストアレビューはバグ、請求への怒り、称賛が混ざる。キーワードルールはニュアンスを逃し、毎レビューでチャット LLM は遅く schema 化しにくい。
Try a related template free on this host — 5 anonymous real-API runs with no signup — then ship the same schema with a prepaid jv_live_ key. See is Jev free? and playground.
Why Jev
一回の decide でトピック、トーン、重大度、返金/チャージバック信号を返し、キューが分岐できる。例：オフライン同期破損 + 解約の脅し → topic=bug、高重大度、エスカレーション経路 —— 返信を書かずに。
How to define the decision
state = レビュー本文（任意で星評価 / アプリ版）。トピックとトーンに Choice、重大度に Score、refund_pressure と chargeback_risk に Noul。ラベルセットを CRM ステージと同一に。
When to use Jev
- App Store / Play Store レビューキュー
- 返金圧力とチャージバックリスクゲート
- 人 CSAT フォロー前の重大度ルーティング
When not to use Jev
- 公開デベロッパー返信の執筆
- 本番のスクリーンショット画素モデレーション —— 実験のみ beta /use-cases/screenshot-ui-box/
- チャージバックの法的判定
Sample input and output
From the live tool template. Run it in the playground for a real API response — sample labels below are illustrative until you click Run.
Input
review: Google Play · NoteSync · ★★☆☆☆ "After the latest update, offline notes stop syncing on Android 14. Cleared cache twice — still stuck. If this isn't fixed soon I'll cancel the subscription."
Sample display fields
- topic: bug · 91%
- refund_pressure: no · 74%
- chargeback_risk: no · 96%
- tone: frustrated · 88%
- severity: 2.2 · major
高信頼のトピックラベルのみ自動ルート。中信頼や高い返金/チャージバック Noul → 人キュー。重大度 Score は優先順位用であり自動返金ではない。
Failure modes and human fallback
- Upstream or network errors: retry with backoff; do not invent a decision.
- Low confidence: route to a human queue or safer default — never auto-act on money/destructive tools.
- Schema drift: keep a golden fixture set in CI so label changes fail the build before production.
- Jev だけで自動返金しない。
- API エラーや低信頼時は人レビューへ fail closed。
- 返信起草はテンプレートか生成 LLM に任せる。
API example
Same prepaid jv_live_ balance as tools. Output tokens are free on this host's metering model.
curl https://jevtypesafe.org/api/v1/decide \
-H "Authorization: Bearer jv_live_YOUR_KEY_HERE" \
-H "Content-Type: application/json" \
-d '{"state":"Google Play · NoteSync · ★★☆☆☆\n\"After the latest update, offline notes stop syncing on Android 14. Cleared cache twice — still stuck. If this isn't fixed soon I'll cancel the subscription.\"","questions":{"topic":{"type":"choice","instructions":"What is this review mainly about?","criteria":{"bug":"something is broken or regressing","billing":"charges, refunds, subscriptions","ux":"confusing interface or hard to use","feature":"asks for a missing capability","praise":"positive feedback with little complaint"}},"refund_pressure":{"type":"noul","instructions":"Is the reviewer explicitly pushing for a refund?"},"chargeback_risk":{"type":"noul","instructions":"Does the reviewer threaten a chargeback or payment dispute?"},"tone":{"type":"choice","instructions":"What is the dominant tone?","criteria":{"calm":"measured and factual","frustrated":"annoyed but still constructive","hostile":"aggressive or insulting","confused":"unsure what happened"}},"severity":{"type":"score","instructions":"How severe is the product impact described?","criteria":["minor annoyance","limited impact","major workflow break","blocking / revenue risk"]}}}'FAQ
- App Store API に接続しますか？
- いいえ。worker がレビューを取得し /api/v1/decide（または App Review ツール）を呼び、ヘルプデスクでラベルを付けます。
- ここで試すには？
- playground で App Review Triage を開きサンプルを実行し、同じ質問を jv_live_ キーで再利用します。
Related use cases
Ready to build?
Free anonymous tool runs, then prepaid packs and a jv_live_ key — independent host, not affiliated with TypeSafe AI.