Use Cases / app-review-triage
Jev 앱 리뷰 트리아지
스토어 리뷰는 버그, 청구 분노, 칭찬이 섞입니다. 키워드 규칙은 뉘앙스를 놓치고, 매 리뷰에 채팅 LLM은 느리고 schema화하기 어렵습니다.
Try a related template free on this host — 5 anonymous real-API runs with no signup — then ship the same schema with a prepaid jv_live_ key. See is Jev free? and playground.
Why Jev
한 번의 decide로 주제, 톤, 심각도, 환불/차지백 신호를 반환해 큐가 분기할 수 있습니다. 예: 오프라인 동기화 고장 + 해지 위협 → topic=bug, 고심각도, 에스컬레이션 경로 — 답장 없이.
How to define the decision
state = 리뷰 텍스트(선택적으로 별점 / 앱 버전). 주제와 톤에 Choice, 심각도에 Score, refund_pressure와 chargeback_risk에 Noul. 라벨 세트를 CRM 단계와 동일하게 유지하세요.
When to use Jev
- App Store / Play Store 리뷰 큐
- 환불 압력과 차지백 위험 게이트
- 사람 CSAT 후속 전 심각도 라우팅
When not to use Jev
- 공개 개발자 응답 작성
- 프로덕션 스크린샷 픽셀 모더레이션 — 실험만 beta /use-cases/screenshot-ui-box/
- 차지백의 법적 판정
Sample input and output
From the live tool template. Run it in the playground for a real API response — sample labels below are illustrative until you click Run.
Input
review: Google Play · NoteSync · ★★☆☆☆ "After the latest update, offline notes stop syncing on Android 14. Cleared cache twice — still stuck. If this isn't fixed soon I'll cancel the subscription."
Sample display fields
- topic: bug · 91%
- refund_pressure: no · 74%
- chargeback_risk: no · 96%
- tone: frustrated · 88%
- severity: 2.2 · major
고신뢰 주제 라벨만 자동 라우트. 중간 신뢰나 높은 환불/차지백 Noul → 사람 큐. 심각도 Score는 우선순위용이며 자동 환불이 아닙니다.
Failure modes and human fallback
- Upstream or network errors: retry with backoff; do not invent a decision.
- Low confidence: route to a human queue or safer default — never auto-act on money/destructive tools.
- Schema drift: keep a golden fixture set in CI so label changes fail the build before production.
- Jev만으로 자동 환불하지 마세요.
- API 오류나 저신뢰 시 사람 검토로 fail closed.
- 답장 초안은 템플릿이나 생성 LLM에 맡기세요.
API example
Same prepaid jv_live_ balance as tools. Output tokens are free on this host's metering model.
curl https://jevtypesafe.org/api/v1/decide \
-H "Authorization: Bearer jv_live_YOUR_KEY_HERE" \
-H "Content-Type: application/json" \
-d '{"state":"Google Play · NoteSync · ★★☆☆☆\n\"After the latest update, offline notes stop syncing on Android 14. Cleared cache twice — still stuck. If this isn't fixed soon I'll cancel the subscription.\"","questions":{"topic":{"type":"choice","instructions":"What is this review mainly about?","criteria":{"bug":"something is broken or regressing","billing":"charges, refunds, subscriptions","ux":"confusing interface or hard to use","feature":"asks for a missing capability","praise":"positive feedback with little complaint"}},"refund_pressure":{"type":"noul","instructions":"Is the reviewer explicitly pushing for a refund?"},"chargeback_risk":{"type":"noul","instructions":"Does the reviewer threaten a chargeback or payment dispute?"},"tone":{"type":"choice","instructions":"What is the dominant tone?","criteria":{"calm":"measured and factual","frustrated":"annoyed but still constructive","hostile":"aggressive or insulting","confused":"unsure what happened"}},"severity":{"type":"score","instructions":"How severe is the product impact described?","criteria":["minor annoyance","limited impact","major workflow break","blocking / revenue risk"]}}}'FAQ
- App Store API에 연결되나요?
- 아니요. worker가 리뷰를 가져와 /api/v1/decide(또는 App Review 도구)를 호출한 뒤, 헬프데스크에서 라벨을 적용합니다.
- 여기서 어떻게 써 보나요?
- playground에서 App Review Triage를 열고 샘플을 실행한 뒤, 같은 질문을 jv_live_ 키로 재사용하세요.
Related use cases
Ready to build?
Free anonymous tool runs, then prepaid packs and a jv_live_ key — independent host, not affiliated with TypeSafe AI.